Shipping & Returns
- UK: £5 for standard delivery. Orders placed between Monday to Thursday by 2pm will be processed within 3-4 working days, and delivery will take 3-4 working days. Orders placed from Friday to Sunday will be processed on the following Tuesday.
- Ireland and Europe: £19.99. Orders placed between Monday to Thursday by 2pm will be processed within 3-4 working days, and delivery will take 3-5 working days. Orders placed from Friday to Sunday will be processed on the following Tuesday.
- USA and Canada: £25. Orders placed between Monday to Thursday by 2pm will be processed within 3-4 working days, and delivery will take 5 to 7 working days. Orders placed from Friday to Sunday will be processed on the following Tuesday.
- Rest of World: £60. Orders placed between Monday to Thursday by 2pm will be processed within 3-4 working days, and delivery will take 10-15 working days. Orders placed from Friday to Sunday will be processed on the following Tuesday.
Please Note:
- Working days are defined as Monday to Friday and exclude any holidays including Bank Holidays. We ship from the UK meaning that when ordering from overseas these holidays may differ.
- All orders will be dispatched on Tuesday, Wednesday or Thursday Only. Any orders placed outside of these days will be sent out in the following week.
- When pre-ordering, the delivery timeline beings on the date of dispatch and not the date of purchase.
- For overseas orders, duties and tax charges are pre-paid by us.
Returning damaged or incorrect items.
If when you receive your order the item/s are faulty, damaged or incorrect, please notify us within 3 (three) days of receipt by email and provide photographic proof. We may send you a replacement, refund or credit note.
Returning Unwanted Items
You have 14 days from receipt of the goods to exercise your right to cancel, once you have cancelled the order then you should return the goods without undue delay and no later than 14 days from the day you have cancelled. Please take care of the goods and any packaging. If their value is diminished by any amount as a result of handling of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods (particularly if it goes beyond the sort of handling that might reasonably be allowed in a shop) we reserve the right to deduct that amount from the refund, up to the value of the purchase price. Please note that we will not cover the cost of returning unwanted items, this must be paid by you.
Return Instructions
If you are returning small items/orders please return at a local postal office to the returns address below. Once you have sent the return please keep proof postage and receipt. Send a photo of this to info@camalents.com and we will refund theses costs once we have received the item/s if eligible.
For larger items/orders we will send you a returns label via email for the return to be picked up from the delivery address and sent back to us. Please note with this service the customer will have to be at the delivery address for the return to be collected. If the item being returned is damaged or incorrect this will be free of charge however if the item being returned is unwanted charges will be deducted from your refund. These charges will differ per country therefore charges will be discussed before the return is made.
Please do not return any items without informing us beforehand.
For any returns enquiries contact
info@camalents.com
Returns address
156 King street
Fenton
Stoke-on-Trent
ST4 3EP
